How to order internationally from the San-X Net Shop using Tenso!

San-X Net Shop - Box

Buy directly from the official San-X Net Shop!

First off, the San-X Net Shop is a great way to access Rilakkuma products if you don’t live in Japan. They have hundreds of Rilakkuma items in stock, and they also run a pretty fun blog with additional product photos. They generally don’t stock the store/event exclusives, but they do have cool Net Shop exclusives from time to time (like Mushroom Rilakkuma/Squirrel Korilakkuma), and a ton of housewares. Importantly, items are released on the same day as Japanese Rilakkuma Store releases (stores outside of Japan will generally have a delay).

The San-X Net Shop, operated by emix, does not ship internationally, but they do work closely with Tenso, an international shipping service. You can even see a little Tenso ad at the bottom of the San-X Net Shop home page! There are a few other international forwarding services like it, but I trust Tenso because it is recommended by the San-X Net Shop.

As for cost, in addition to the cost of the plushies/purchases:

  1. San-X will charge a flat 500 yen local shipping fee (~5.53 USD), shipping (with tracking) took ~3 days for me
  2. Tenso will charge a 490 yen service fee (~5.42 USD)
  3. Tenso will charge an EMS delivery fee (depending on weight) – I paid 2220 yen shipping (~24.54 USD) for 5 plushies, and shipping (with tracking) was super fast, ~4 days (I live in Florida)
  4. Your credit card company MAY charge a international service fee (check your credit card policy – some do not add this charge, like travel rewards cards)

In this partnership, Tenso has come out with a short guide (in English) on to how to order from the San-X Net Shop using their service. It’s great and succinct, but I’ll expand on a few points after the jump:

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